Valorforce Safes & Smart Lock Purchase Guideline

Safes Purchase Guideline

What This Guideline Is For

This guideline was created to help you better understand your purchase and the services that come with it. It’s designed to be practical, transparent, and easy to refer to whenever you need clarity.

Understanding Terms & Conditions
Outlines important information like payment, delivery, ownership, warranty, and final sale terms.
When to Use This Guide
This guide is useful any time you need quick information about your product, delivery process, service terms, or how to get support.
Clarity & Confidence
We aim to communicate clearly and manage expectations from the start. We’ll never overpromise, instead, we focus on what we can genuinely deliver with consistency.
Customer Assurance
We want every customer to feel informed, respected, and satisfied with their experience. If you ever have a question or concern, our support team is ready to assist.

1. Special-Fit Design Model

We understand that every space and storage need is unique. That’s why we offer special-fit safes designed specifically to fit your requirements perfectly.

How It Works:

After you place your order, we’ll provide a detailed design proposal including all key measurements, interior layout, and custom features for your review.
Once you review and approve the design, we’ll proceed with production based on your confirmation.
Please review the design carefully, especially size, door swing, interior layout, and finishes, because changes after production starts may not be possible.

Installation & Space Considerations:

Allow at least 4 to 5 inches of clearance around the safe for proper installation and easy access. This is an approximate guide, some setups may require more space depending on the placement or surrounding environment.
If your safe includes eletronic feature (e.g., lighting or a watch winder), please ensure there’s a nearby power outlet.
Avoid installing the safe in areas with high humidity, extreme heat, or moisture to maintain its longevity.
If you’re unsure about the space, feel free to share photos or measurements with us. We’ll be happy to assist.

Important Information:

Special-fit safes are made-to-order and cannot be cancelled, exchanged, or refunded once production begins.
If incorrect site measurements are provided, modifications may not be possible after production starts.
Any design changes after approval may affect the price and delivery timeline.
Warranty terms apply as usual, but issues caused by improper installation or unsuitable environments may not be covered.

We’re here to guide you through every step, and once your custom safe is ready, we’ll contact you to arrange installation at your convenience.

2. Pre-Installation Guidelines for Safes

At Valorforce, we aim to provide a smooth and professional installation experience. To help us prepare properly and avoid any unexpected delays, we kindly ask for the following details before your installation is scheduled.

I. Installation Location Details

Please share information about the area where your safe will be placed:

a) Surface Type

Concrete
Wooden Flooring
Tile or Marble
Other: ______________________

b) Placement Configuration

Wall-Mounted
Built-In Cabinet

c) Dimensions

Available Space (Height × Width × Depth, in mm): _______________

Cabinet Thickness (if applicable, in mm): _______________

d) Accessibility

Staircase Access: Yes / No
Elevator Access: Yes / No

II. Photos of Installation Area

To help our team assess the space accurately, please provide clear and recent photos of the installation area:

Front View – A straight-on shot of the intended spot.
Side View – To show any nearby objects or possible obstructions.
Room Overview – A wide-angle photo from the entrance or hallway to give full context.

Providing accurate details and clear images helps us plan ahead, deliver the right tools and manpower, and complete your installation smoothly.

If any important information is missing or unclear, installation may need to be rescheduled, and additional charges may apply in some cases.

3. Customer Acknowledgement for Installation Services

At Valorforce, we’re committed to delivering a smooth and professional installation experience. To help ensure everything goes well, we kindly request that customers review and acknowledge the following points before installation begins.

Key Information to Know

I. Floor and Wall Surfaces
Our installation may require drilling into concrete, tiles, wood, or other surfaces. While we take every precaution, minor chips or cosmetic marks may occur. Especially with delicate or aged materials.

II. Accessibility and Placement
The safe will be installed at the agreed location based on the information you’ve provided. If adjustments or special modifications are needed on-site, additional charges may apply.

III. Existing Site Conditions
Any existing cable ports, holes, or fixtures in the installation area may still be visible after the safe is installed. Our team will assess and inform you before proceeding.

IV. Levelling and Alignment
Our installer will confirm the final position and alignment with you before securing the safe. Further repositioning after installation may involve extra charges.

V. Surface Appearance
Some differences in surface appearance may occur due to drilling or mounting, particularly in older or textured environments.

VI. Dust and Cleaning
Light dust or debris may be produced during installation. Our team will clean the area afterwards, but additional cleaning may be required depending on the site.

VII. Extra Services (if needed)
If your installation requires additional anchoring, relocation, or structural modifications, these services will be quoted and confirmed before we proceed.

Your Acknowledgement

By signing the Customer Acknowledgement Form, you confirm that:
• You understand and accept the possible site-related risks mentioned above.
• You agree that Valorforce will take all reasonable care during installation.
• You accept that cosmetic changes or minor impact may occur where installation is required.

What to Do Next

Please review the Customer Acknowledgement Form before the scheduled installation.
Sign and return the form prior to the appointment.
Ensure the area is ready and accessible on installation day to avoid delays.

If you have any concerns or questions, our team will be happy to clarify before we begin. We’re here to make sure you feel confident and informed every step of the way.

4. Warranty Policy

At Valorforce, we take pride in the quality and durability of our products. Our warranty is designed to give you peace of mind and confidence in your purchase.

Coverage:

1st Year: Full coverage for manufacturing defects, including parts and labor, at no extra cost.
2nd & 3rd Year: Coverage for material defects under normal use. A standard service fee may apply depending on your location.

Additional charges may apply for service in remote or outstation areas.

What’s Not Covered

Lost or misplaced keys or passwords: Please keep your access details safe.
Battery replacement: Battery wear is considered regular maintenance.
Battery leaks: We recommend regular battery checks to prevent damage from leaks.

Improper use or neglect: Damage from misuse, unauthorized changes, or ignoring instructions will void the warranty.
Cosmetic wear: Minor scratches or marks from everyday use are not covered.
Relocation or reinstallation: Moving or reinstalling safes after the initial installation is not covered under warranty.

Important Notes

To request warranty service, please contact our Customer Service team with your proof of purchase and a clear description of the issue.
This warranty is valid for the original purchaser only and cannot be transferred.
Jewelry boxes and watch winders come with a standard 1-year warranty covering manufacturing defects. After the first year, any repair or service requests may be chargeable.

Terms & Conditions

Valorforce will assess all warranty claims to confirm coverage eligibility.
Repairs or services outside the warranty terms will be charged at standard rates.
Proper use and care according to the product manual are required to maintain

warranty coverage.
Valorforce may update warranty terms from time to time; the most current version will apply.

5. Ownership & Risk

At Valorforce, we want to make sure you understand when ownership of your safe officially transfers to you, and when the responsibility for it shifts.

Transfer of Ownership

Ownership of the safe passes to you once full payment has been received and confirmed. Until then, the product remains Valorforce’s property.

Risk and Responsibility

Risk of loss or damage to the safe passes to you at the time of delivery and successful installation at the agreed location. This means that after installation is complete, you are responsible for the safe’s care and security.

Storage Before Installation

If your safe is delivered but installation is scheduled for a later date, please ensure the safe is stored in a secure, dry, and safe place to avoid damage or loss.

Additional Notes

Valorforce is not responsible for damage or loss once the safe has been delivered and installed at your premises.
We recommend keeping your purchase documents and warranty information in a safe place for future reference.

Final Sale Policy

All confirmed purchases are considered final. We are unable to offer refunds, cancellations, or exchanges once an order has been processed. If you’re unsure about your selection, feel free to reach out to our team before confirming your order. We’re happy to help you make the right choice.

6. Returns & Exchange Policy

We want you to feel confident in your purchase. While we strive to deliver the best quality and service, we understand that unexpected issues can happen. Here’s what you need to know about returns and exchanges:

Eligibility for Return or Exchange

Returns or exchanges are only accepted in the following cases:

The product is defective, malfunctioning, or damaged upon delivery.
The product received is significantly different from what was ordered (e.g. wrong model or color).

Conditions

To be eligible for return or exchange:

The product must be in original condition, unused, and not tampered with.
Original packaging, invoice, and any included accessories or keys must be returned.
Returns are not accepted for change of mind, incorrect measurements, or damage caused by improper handling, storage, tampering, or unauthorized modifications after delivery.

Non-Returnable Situations

We’re unable to accept returns or exchanges for:

Products damaged due to customer mishandling, improper use, or unauthorized repairs.
Lost items such as keys, PIN codes, or cards.
Minor cosmetic defects that do not affect the function or security of the product.

7. Force-Opening Policy

We understand that sometimes things don’t go as planned, keys may get misplaced, passwords forgotten, or the lock may no longer respond. At Valorforce, we’re here to help you regain access to your safe in a secure and professional manner.

Situations Covered

Our force-opening service may apply in situations such as:

Lost, misplaced, or locked-in keys
Forgotten or inaccessible password
Faulty or unresponsive locking system

Whenever possible, we’ll try safer alternatives like a password reset or key replacement before using force.

What You’ll Need to Provide

To proceed with this service, you’ll need to:

Confirm Ownership: Share proof of purchase such as a receipt, invoice, or order confirmation.
Provide Written Consent: Sign our Consent & Indemnity Form before we begin.

Service Charges & Acknowledged Risks

Charges Apply: Force-opening is a paid service. The cost depends on your safe model, location, and the complexity of the work.
Potential Risks: Force-opening may damage the safe or its lock and could affect any contents inside. In most cases, the safe cannot be reused after this process.

By confirming the service, you acknowledge these risks and agree to proceed.

Important Notes

Non-Refundable: All force-opening services are strictly non-refundable, as they are performed with your approval and under specific request.
No Liability for Pre-Issues: Valorforce is not responsible for any issues caused by forgotten credentials, lost keys, or pre-existing faults.
Support First: If you're unsure whether force-opening is necessary, our Customer Support team is happy to walk you through other options first.

Let us know if you're facing trouble accessing your safe. We’ll do our best to help you resolve it safely and clearly.

8. Disclaimer

This Purchase Guideline is provided by Valorforce to explain the key terms, policies, and procedures related to the purchase, delivery, installation, and servicing of Valorforce.

We aim to keep the information accurate and current, but Valorforce reserves the right to update, revise, or make changes to this guideline at any time without prior notice. This includes adjustments to warranty terms, service processes, or pricing structures.

All product features, specifications, and policies mentioned are subject to availability and may vary depending on your specific product model, location, or situation.

By proceeding with your purchase or service, you confirm that you have read, understood, and agreed to the terms outlined in this guideline.

Proprietary Notice

This document is the property of Valorforce (VR Solution Sdn Bhd). Reproducing, sharing, or copying any part of this guideline without written permission is not permitted.

Smart Lock Purchase Guideline

What This Guideline Is For

This guideline is here to help you understand your Smart Lock purchase and the services included. It’s practical, transparent, and easy to check whenever you need clear answers.

Understanding Terms & Conditions
Covers key info like payment, delivery, ownership, warranty, and our final sale policies.
When to Use This Guide
Keep this guide handy whenever you need quick info about your Smart Lock, delivery, service terms, or how to get help.
Clarity & Confidence
We communicate honestly and set realistic expectations from the start. We focus on what we can consistently deliver, without overpromising.
Customer Assurance
Our goal is for every customer to feel informed, respected, and satisfied. If you have questions or concerns, our support team is always ready to help.

1. Pre-Installation Guidelines for Smart Lock

At Valorforce, we want to make sure your smart lock installation goes smoothly and without delays. To help us prepare the right lock and tools, please provide the following information about your door before installation.

I. Door Specifications

Please share these details to ensure compatibility:

Door Type:
• Fire Door
• Solid Wooden / Timber Door • Security Door
• Other: _______________
Door Configuration:
• Single Door
• Double Door
• Swing Direction: □ Left □ Right

Door Dimensions:
• Thickness (mm): ________
• Mortise Width (mm): ________
• Mortise Length (mm): ________
Additional Features:
• Does your door have bolts at the top or bottom?
□ Yes □ No

II. Photo of Installation Area

To assist our team in preparing the correct lock model and tools, please submit clear photos of your door from the following angles:

Front View: A clear, straight-on image of the full door
45° Side View: To capture edge thickness and structure.
Back View: To understand the internal door configuration.

2. Customer Acknowledgement for Installation Services

We want your smart lock installation to be as smooth as possible. Since every door is different, a few installation-related effects may happen depending on your door type, age, or condition. Our team will take the necessary precautions, but here are some things to be aware of before we begin.

Important Notes During

Door Surface & Material
Some minor marks, chips, or cracks can occur during drilling, especially with solid wood, steel, or older doors. We’ll handle your door carefully and reduce risks where we can.
Existing Holes from Old Locks
If your door had a previous lock, old holes may still be visible. We’ll try to conceal them, but in some cases, we’ll use filler or patching material.

Note: The patch may not exactly match your door’s color or texture.
Installation Position
We’ll confirm the lock height and position with you before installation starts. Any changes after this may require extra time, tools, or a rescheduling, which could come with additional costs.
Paint or Finish
Older or repainted doors may show slight color or surface differences after installation. These are cosmetic and generally minimal.
On-Site Adjustments
If unexpected changes are needed, such as repositioning the lock or adjusting the door—any extra charges will be discussed first, and only proceed with your approval.
Dust & Clean-Up
Some drilling dust or residue may occur. We’ll clean the area after installation, but light cleaning may still be needed afterward.

Your Acknowledgement

By signing the Customer Acknowledgement Form:

You understand the above and are comfortable proceeding with the installation.
You accept that minor effects on the door may occur, depending on its type and

condition.
You acknowledge that Valorforce will take reasonable care throughout the process.
You agree that extra charges may apply for on-site changes or added services.

What to Do Next

Please review the Customer Acknowledgement Form before the scheduled installation.
Sign and return the form prior to the appointment.
Ensure the area is ready and accessible on installation day to avoid delays.

If you have any concerns or questions, our team will be happy to clarify before we begin. We’re here to make sure you feel confident and informed every step of the way.

3. Warranty Policy

At Valorforce, we take pride in the quality and durability of our products. Our warranty is designed to give you peace of mind and confidence in your purchase.

Coverage:

1st Year: Full coverage for manufacturing defects, including parts and labor, at no extra cost.
2nd & 3rd Year: Coverage for material defects under normal use. A standard service fee may apply depending on your location.

Additional charges may apply for service in remote or outstation areas.

What’s Not Covered:

Lost or misplaced keys or passwords: Please keep your access details safe.
Battery replacement: Battery wear is considered regular maintenance.
Battery leaks: We recommend regular battery checks to prevent damage from leaks.
Improper use or neglect: Damage from misuse, unauthorized changes, or ignoring

instructions will void the warranty.
Cosmetic wear: Minor scratches or marks from everyday use are not covered.
Relocation or reinstallation: Moving or reinstalling smart lock after the initial installation is not covered under warranty.

Terms & Conditions

Valorforce will assess all warranty claims to confirm coverage eligibility.
Repairs or services outside the warranty terms will be charged at standard rates.
Proper use and care according to the product manual are required to maintain

warranty coverage.
Valorforce may update warranty terms from time to time; the most current version will apply.

4. Ownership & Risk

At Valorforce, we want to make sure you understand when ownership of your product officially transfers to you, and when the responsibility for it shifts.

Transfer of Ownership

Ownership of the product passes to you once full payment has been received and confirmed. Until then, the product remains Valorforce’s property.

Risk and Responsibility

Risk of loss or damage to the product passes to you at the time of delivery and successful installation at the agreed location. This means that after installation is complete, you are responsible for the product’s care and security.

Storage Before Installation

If your product is delivered but installation is scheduled for a later date, please ensure the product is stored in a secure, dry, and safe place to avoid damage or loss.

Additional Notes

Valorforce is not responsible for damage or loss once the product has been delivered and installed at your premises.
We recommend keeping your purchase documents and warranty information in a safe place for future reference.

Final Sale Policy

5. Returns & Exchange Policy

Eligibility for Return or Exchange

Returns or exchanges are only accepted in the following cases:

The product is defective, malfunctioning, or damaged upon delivery.
The product received is significantly different from what was ordered (e.g. wrong model or color).

Conditions

To be eligible for return or exchange:

The product must be in original condition, unused, and not tampered with.
Original packaging, invoice, and any included accessories or keys must be returned.
Returns are not accepted for change of mind, incorrect measurements, or damage caused by improper handling, storage, tampering, or unauthorized modifications after delivery.

Non-Returnable Situations

We’re unable to accept returns or exchanges for:

Products damaged due to customer mishandling, improper use, or unauthorized repairs.
Lost items such as keys, PIN codes, or cards.
Minor cosmetic defects that do not affect the function or security of the product.

6. Force-Opening Policy

When Force-Opening May Be Needed

Our force-opening service may apply in situations such as:

Lost, misplaced, or locked-in keys
Forgotten or inaccessible password
Faulty or unresponsive locking system

Whenever possible, we’ll try safer alternatives like a password reset or key replacement before using force.

What You’ll Need to Provide

To proceed with this service, you’ll need to:

Confirm Ownership: Share proof of purchase such as a receipt, invoice, or order confirmation.
Provide Written Consent: Sign our Consent & Indemnity Form before we begin. Service Charges & Acknowledged Risks

Charges Apply: Force-opening is a paid service. The cost depends on your safe model, location, and the complexity of the work.
Potential Risks: Force-opening may damage the safe or its lock and could affect any contents inside. In most cases, the safe cannot be reused after this process.

By confirming the service, you acknowledge these risks and agree to proceed.

Important Notes

Non-Refundable: All force-opening services are strictly non-refundable, as they are performed with your approval and under specific request.
No Liability for Pre-Issues: Valorforce is not responsible for any issues caused by forgotten credentials, lost keys, or pre-existing faults.
Support First: If you're unsure whether force-opening is necessary, our Customer Support team is happy to walk you through other options first.

Let us know if you're facing trouble accessing your safe, we’ll do our best to help you resolve it safely and clearly.

7. Disclaimer

This Purchase Guideline is provided by Valorforce to explain the key terms, policies, and procedures related to the purchase, delivery, installation, and servicing of Valorforce.

All product features, specifications, and policies mentioned are subject to availability and may vary depending on your specific product model, location, or situation.

By proceeding with your purchase or service, you confirm that you have read, understood, and agreed to the terms outlined in this guideline.

Proprietary Notice

This document is the property of Valorforce (VR Solution Sdn Bhd). Reproducing, sharing, or copying any part of this guideline without written permission is not permitted.